RETURN & EXCHANGE POLICY

Returns Eligibility

We accept returns under the following conditions:

• Timeframe: Items must be returned within 30 calendar days from the delivery date.
• Condition:
  • Items must be unused, undamaged, and in the same condition in which they were received.
  • All original packaging, documentation, and components must be included.
• Restocking Fee: A 20% restocking fee applies to all returns, except for items that arrive defective or damaged.
• Core Returns:
  • All core returns must be in rebuildable condition (no excessive damage, fire exposure, or missing components).
  • Cores must be returned within 45 days to receive the full core refund.

❗ Custom-built, modified, or special-order turbos are non-returnable, unless they arrive defective or damaged.

Exchanges

If you received the wrong item or need to swap a product for a different application:

• Contact us within 10 business days of delivery
• Item must meet the same return condition standards
• Exchanges are processed once the original item is received and inspected

Defective or Damaged Items

If your order arrives damaged, defective, or non-functional, we’ll make it right. Please contact us within 5 days of delivery with:

• Your order number
• A detailed description of the issue
• Photos or videos of the item

We will issue a prepaid return label or alternative resolution based on the situation.

Refunds & Processing

• Once we receive and inspect your return, refunds will be issued to the original payment method within 5–10 business days
• Core refunds are issued once cores pass inspection
• Shipping fees are non-refundable unless the return is due to our error or a product defect
• Standard returns are refunded minus a 20% restocking fee; this fee is waived for items that arrive defective or damaged
• Standard returns are also refunded minus the original payment processing fee (up to 6%, depending on payment method); this fee is waived for items that arrive defective or damaged

Return Shipping Instructions

• You must contact us first to receive a Return Merchandise Authorization (RMA) number before sending anything back. Returns sent without a valid RMA number may be refused or delayed.
• Customers are responsible for return shipping costs unless the item is defective or sent in error
• We recommend using a trackable shipping service and purchasing shipping insurance
• Return shipments must be clearly marked with the RMA number we provide